FRAN CAPELLI ACADEMY
Student Services - South Australia
Skills SA Subsidised Students
End-to-end support from your first conversation with us, throughout your training, and as you move towards completion and your next opportunity.
Student Services - South Australia
Practical, respectful and individualised support to help you participate in training, make progress and work toward successful completion.
Fran Capelli Academy is committed to providing an inclusive and supportive learning environment. We understand that every student brings different experience, skills, responsibilities and support needs. Our team will work with you before enrolment and throughout your training to identify reasonable and appropriate support that may help you succeed.
Fran Capelli Academy
Eligibility Criteria
Participant Eligibility Criteria apply to South Australian Government subsidised training. Eligibility, course availability and funding conditions must be confirmed before enrolment.
Support Available to You
Upfront Assessment of Need (UAN)
Students seeking access to Skills SA subsidised training must complete the applicable Upfront Assessment of Need process before a training account is created. The UAN have the following assessment areas as mentioned below:
Important: The UAN is not designed to prevent students from accessing training. Its purpose is to ensure the qualification is appropriate for you and to identify any support that may assist you to successfully complete your studies. In some cases, participation in agreed support services may be a condition of accessing Skills SA subsidised training.
Language, Literacy, Numeracy and Foundation Skills Support
Fran Capelli Academy is committed to supporting students to successfully complete their training.
LLN Consultants
Trisha Doecke – 0475 240 690
Bev Munchenberg – 0429 992 736
Email: cspa.interpretations@outlook.com
Success and Wellbeing Services (SWS)
Free, flexible and confidential support for eligible students in Skills SA subsidised training
Success and Wellbeing Services is funded by the South Australian Government and delivered by an approved SWS provider. The service provides non-clinical, individualised support to help students address barriers that may affect their ability to remain engaged in training and complete their course.
SWS Providers Contact Details
FCA has Partnership Agreements with the following three Skills SA-approved SWS providers. You can contact any of them directly:
Email / Contact
sws@hesselgroup.com.au hesselgroup.com.au/enhance-training
- Balancing training with work, family or caring responsibilities
- Housing, transport or financial pressures
- Grief, relationship difficulties or other personal circumstances
- Stress, low motivation, anxiety, low mood or feeling overwhelmed
- Connecting with health, community, cultural or specialist services
- Developing practical routines to remain engaged in training
- Advocacy or communication with Fran Capelli Academy, where you consent
- Transition planning for further study or employment.
SWS is intended for eligible students participating in South Australian Government subsidised VET who may benefit from additional support to commence, continue or complete their training. Eligibility and referral arrangements are confirmed under current Skills SA requirements.
- Talk to your Fran Capelli Academy trainer or Student Services team and ask us to arrange a referral.
- Self-refer through the Skills SA My Training website by locating the SWS provider linked to Fran Capelli Academy.
- Contact Fran Capelli Academy if you are unsure which option applies to you.
Fran Capelli Academy will discuss a proposed referral with you. Where consent is required, we will obtain it before sharing personal information with the SWS provider, except where disclosure is otherwise authorised or required by law.
SWS is not an emergency, crisis, medical or clinical mental health service. A coach can, however, help connect you with an appropriate service. In an immediate emergency, call 000.
Support for Apprentices and Trainees
Apprentices and trainees can experience additional pressures because training is combined with employment and workplace responsibilities. Fran Capelli Academy may work with you, your employer and relevant apprenticeship network or government stakeholders to support progress, subject to privacy and consent requirements.
> Clarifying the training plan, delivery schedule and workplace evidence requirements
> Coordinating trainer contact and workplace visits
> Identifying barriers affecting participation or progression
> Discussing suitable support or reasonable adjustment
> Helping address gaps in access to workplace tasks or supervision
> Referring eligible students to SWS or other support services
> Clarifying the training plan, delivery schedule and workplace evidence requirements
> Coordinating trainer contact and workplace visits
> Identifying barriers affecting participation or progression
> Discussing suitable support or reasonable adjustment
> Helping address gaps in access to workplace tasks or supervision
> Referring eligible students to SWS or other support services
Privacy, Consent and Respectful Support
Information you provide about your support needs will be handled respectfully and in accordance with Fran Capelli Academy’s privacy obligations, contractual requirements and relevant policies. We only collect information that is reasonably necessary for enrolment, training, assessment, support, reporting or other authorised purposes.
Contact Fran Capelli Academy Student Services
Reach out as early as possible. You do not need to wait until a problem becomes serious before asking for assistance
Organisation: Fran Capelli Academy Pty Ltd
RTO number: 6055
South Australia office: 1–3 Metro Parade, Mawson Lakes SA 5095
Phone: 08 7137 1433
Email: enquiries@fca.edu.au
Online support and information:
Frequently Asked Questions
No. SWS is funded by the South Australian Government and is free for eligible students.
Asking for support will not disadvantage you. Identifying needs early helps Fran Capelli Academy plan appropriate assistance. In some circumstances, engaging with an agreed support service may be a condition of access to subsidised training.
No. SWS is a non-clinical support and case management service. A coach may connect you with an appropriate medical, mental health, crisis or community service.
SWS does not deliver literacy and numeracy training. Fran Capelli Academy will discuss foundation skills support or an approved referral pathway with you.
Yes. Contact Student Services or your trainer as early as possible. Adjustments are considered individually and must preserve the integrity of the training and assessment requirements.
Eligible students may be able to self-refer through the Skills SA My Training website, or Fran Capelli Academy can help arrange a referral.
Current Skills SA information states that support is available from enrolment, throughout training and for up to 12 weeks after course completion or exit.